Customer Service

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Where are you located?

Westside Wholesale, Inc. has served over 1 million customers Nationwide over the past 20 years. In its ongoing expansion, Westside Wholesale has been providing Knowledgeable & Quality Service to Contractors, Development Firms, Management Companies, Designers, Engineers, Architects, & Tradesman such as Electricians, Plumbers, HVAC Installers, Pool Installers, Landscapers, & Security Professionals. With an Extremely High Rate of Accuracy, Fast Shipping, & Unbeatable Pricing, ...

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How do I cancel an order?

Westside Wholesale handles all orders using an automated shipping system. Orders that are in the "Fulfillment" stage are in the process of being shipped and cannot be canceled. To cancel an order after it has been fulfilled, you must wait until the shipment arrives and treat it as a regular return (a 20% restocking fee plus shipping charges will be deducted from the original purchase).   If a customer places an order during normal business hours, the order will be pr...

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What if I incorrectly ordered an item or I am unsatisfied with the item ordered?

Sometimes our customers realize they ordered the wrong item or find out they don’t have a use for it anymore. That’s not a problem. We will gladly accept returns if the items:   • Have not been installed • Are in its original manufacturer packaging • Are in New Resalable Condition within 30 days of purchase   You will have the option to receive either 100% in store credit (minus shipping fees) or you can choose to receive a r...

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What if the wrong items were shipped (or items are missing in the shipment)?

Our Shipping Department takes pride in its 99.3% shipping accuracy rate. However if you do receive an incorrect item due to a shipping error or if your order is incomplete, please call customer service to report the error and a supervisor will be able to provide you with a satisfactory resolution. We apologize for any inconvenience that may be caused, but we will make every reasonable effort to satisfy our customers.   The customer service supervisor is required to gather the ...

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What if the item ordered is defective?

Westside Wholesale is an authorized distributor for the manufacturers in its online catalog. All products sold are brand new and premium quality. Additionally, our Shipping Department goes the extra mile to open factory sealed boxes and input additional packaging material (if needed), to ensure that the item does not get damaged during shipment. We make an extremely great effort to prevent customers from receiving damaged items that result in defects.   Each manufacturer, has ...

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What are your office hours?

Office Hours:   • Monday - Friday 5am-5pm (PST) • Saturday  Sunday 10am-2pm (PST)   Customer Service: 1-877-998-9378   Alternate Phone Number: 1-702-577-2088    * Quotes Department (Excluding National Holidays)   Email: sales@westsidewholesale.com

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What if my item is damaged upon receipt (due to mishandling by shipping carrier)?

If a shipment gets damaged by one of our carriers, it is important for our customers to accept the shipment & notify our customer service representatives within 2 business days. (Please do not refuse the package as this will be refused by our Receiving Department & incur additional shipping charges).   Our credits department is required to report a damaged shipment to the carrier within 2 business days, otherwise reimbursement for the shipment may be withheld. &nbs...

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