Shipping Information

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How do you handle Freight Shipments?

For the purchase of many of our products and/or on orders that contain bulk quantities, our Shipping Department may choose to use the most appropriate Freight or LTL shipping carrier. Please understand that this is to make sure that the customer’s shipment gets delivered safely. In turn, a customer service agent will attempt to contact you by phone and/or email to collect data necessary to arrange a freight delivery. The customer will be contacted by the freight company to schedule an appropr...

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Can you Guarantee a Delivery Time?

Unfortunately we cannot guarantee any delivery times due to a carrier’s shipping delay, nor when orders are shipped directly from the manufacturer. Westside Wholesale is not responsible for any guarantees on transit time made by the shipping carrier. If any inconvenience or any monetary loss, penalty, or extra charge was incurred in the process of a late delivery, it should be settled with the shipping carrier. To minimize headache for our customers, we will provide assistance in the event th...

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What Does Free Ground Shipping Mean?

  Free Shipping Details 1)Free Shipping On Orders Over $99: Westside Wholesale is pleased to reward its customers with FREE GROUND SHIPPING for all orders over $99*. We hope this sitewide promotion will encourage you to browse through our ever growing variety of products and see how we can further meet your needs. Please keep in mind that the customer may be responsible for paying the actual shipping cost of returned orders which received the free shipping promotion. 2)Free Shippin...

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How Long Does It Take To Receive a Shipment?

 Nationwide Transit Times Shipments normally leave our Distribution Centers the Same Day on orders placed before 2:00pm PST. Once the order is shipped out, the transit time of the shipping method selected will decide when the shipment will be delivered. Shipments using UPS Ground are normally received as shown below. Expedited shipping via UPS Next Day Air, Next Day Air Saver, 2nd Day Air, and 3-Day Air Select will be delivered accordingly. A UPS Tracking Number will be emailed to...

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I've received the wrong item - what do I do next?

First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation and the packing slip enclosed with your shipment. If you're certain we sent the wrong item, please give us a call within 7 business days at 1-877-998-WEST (9378) Monday - Friday from 5am to 5pm (PST). We will issue you a UPS shipping label and a replacement item will be sent.

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Will a signature be required for Delivery of my Package.

Any package over $750.00 will be sent with a signature required from UPS. Please allow for someone to be available to sign for the package. In the event you require the package to be redirected to a different address there will be an $14.00 charge from UPS per package that needs to be redirected (If Possible). Please contact Customer Service for this service.

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What is your Free Shipping Policy?

  1) Free Shipping On Orders Over $99: Westside Wholesale is pleased to reward its customers with FREE GROUND SHIPPING for all orders over $99*. We hope this site wide promotion will encourage you to browse through our ever growing variety of products and see how we can further meet your needs. Please keep in mind that the customer may be responsible for paying the actual shipping cost of returned orders which received the free shipping promotion. 2) Free Shippin...

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How Do I Check the Status of my Order?

Westside will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page in "your Account" for live updates.

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I shipped to the wrong address. How do I correct this?

If an order was made with an incorrect shipping address and has not yet been shipped, please call customer service immediately to make the necessary corrections.If an order has already been shipped it may be possible to correct the shipping address. UPS now can correct this information via a delivery intercept which would cost an additional $15 fee per package changed (If Possible).If an order is shipped and refused or undeliverable and is returned to our address, normal restoc...

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Why Didn't UPS Leave My Package?

It is solely up to your UPS driver to either leave the package or require a signature. Most packages that total a certain dollar amount of value are insured and must be signed for. Prior to ordering, please try to make arrangements to ship to a location where you will able to sign for the package. Also be aware that delivery times vary so please avoid scheduling contractors, electricians, etc... to avoid being charged any penalty fees or cancellation costs. Wests...

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What Does Same Day Shipping Mean?

Same Day Shipping Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 2:00 PM PST.For Orders that require Freight or LTL Delivery (usually on orders with bulk quantities), "Same Day Shipping" will be offered for orders placed before 2:00 PM PST. Orders that are over $99 and applicable for "Same Day Shipping", will still leave our warehouse the Same Day with Free Ground Shipping! Please refere...

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What countries do you ship to?

We ship to the mainland 48 Continental US States, Puerto Rico, Canada, and Mexico.

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Redirect shipments and or change address for deliveries in route.

Redirect shipments and or change address for deliveries in route. In the event you require the package to be redirected to a different address there will be an $11.00 charge from UPS per package that needs to be redirected. Please contact Customer Service for this service.

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Redirect shipments and or change address for deliveries in route.

Redirect shipments and or change address for deliveries in route. In the event you require the package to be redirected to a different address there will be an $15.00 charge per package that needs to be redirected (If Possible). Please contact Customer Service for this service.

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What is your Same Day Shipping Policy?

Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 2:00 PM PST (if your items are in-stock and do not require additional processing time). For Orders that require Freight or LTL Delivery (usually on orders with bulk quantities), "Same Day Shipping" will be offered for order s placed before 2:00 PM PST. Orders that are over $99 and applicable for "Same Day Shipping”, will still leave our warehouse t...

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Signature requirements for UPS.

Signature requirements for UPS. Any package over $150.00 will be sent with a signature required from UPS. Please allow for someone to be available to sign for the package. In the event you require the package to be redirected to a different address there will be an $14.00 charge from UPS per package that needs to be redirected (If Possible). Please contact Customer Service for this service.

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I would like to change my shipping address, what do I do?

If a mistake has been made in the address or you request an intercept on the package, we will make every reasonable effort to the correct address and deliver the shipment if it is within the same destination country. An additional charge of $14 for this service will be applied. UPS charges to make these changes and is not an extra fee levied from Westside Wholesale. Please make sure to have the correct address for your package before the order ships out to avoid extra fees.

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What Happens When I Receive A Damaged Item?

If your package arrives damaged, please keep all materials and contact our customer service department immediately at 1-877-998-WEST (9378) . Damaged items should be reported to us within 72 hours of receipt of your package.  Please be sure to check the entire contents of your order to make sure the order does not have any additional damaged items. You can call us at 1-877-998-West (9378) and have your invoice ready for reference. You may also email us at sales@westsidewholesale.com for...

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How Do I Contact UPS?

UPS Phone Number: 1-800-PICK-UPS (1-800-742-5877) UPS Website: http://www.ups.com/

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How do I Get the UPS Tracking Number for My Order?

The tracking number will be e-mailed once the order ships. Alternatively, you can check your order status online or call our customer service at 1-877-998-WEST(9378) to obtain your tracking number.

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Why was a UPS InfoNotice Left on My Door?

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup. UPS will attempt 3 deliveries after which the item will be returned to Westside Wholesale. If the package is returned to Westside it is advised that you contact customer service at 1-877-998-WEST (9378) and inform them of the situation.

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Will UPS Make Multiple Attempts if I am Not Home?

Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

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