What if I incorrectly ordered an item or I am unsatisfied with the item ordered?
Sometimes our customers realize they ordered the wrong item or find out they don’t have a use for it anymore. That’s not a problem.
We will gladly accept returns if the items:
• Have not been installed
• Are in its original manufacturer packaging
• Are in New Resalable Condition within 30 days of purchase
You will have the option to receive either 100% in store credit (minus shipping fees) or you can choose to receive a refund to your credit card with a 20% restocking fee deducted. Please understand that the cost of shipping will not be refunded. Note: Certain products have higher restocking fees or have special return requirements which are indicated on the product page. Policies listed on the product pages take the place of the general return policy.
It is the customer’s responsibility to pay for return shipping and to make sure that the shipment is packaged “appropriately” (according to UPS guidelines ) to prevent damages.
(Please remember not to write the RMA number directly on the manufacturer’s box)
Once our Returns Department receives the return, there will be a thorough inspection of the item(s) returned to confirm that the return has been delivered as expected. (Discrepancies found with what is verbally explained to our customer service reps, which are saved in the customer’s account may result in a refusal of the return).
Please note that refusal of a shipment upon delivery will also be refused by our Receiving Department due to a lack of a RMA number. This will result in additional shipping charges.
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