Why was my credit card declined?
To prevent fraud, Credit Card transactions are a 2 part process: First, your credit card issuer "authorizes" the transaction, verifying that the funds are available, and placing a temporary hold on them. AVS (Address Verification System) also checks the address & zip code information you provide, against what your card issuer has on file. Once the appropriate authorization & verification response comes back from your card issuer, our system settles the transaction, completing the charge.
However, if the response that comes back indicates that the address & zip code information do not exactly match what your credit card issuer has on file, our system will not "settle" the transaction.
If you are unable to place the order online you may contact one of our sales representatives at 1-877-998-WEST (9378) , to complete your order.
We apologize for any inconvenience.
Was this helpful?
contact us about this question