What happens if I refuse a package?

Under no circumstances will we accept returns past 30 days from purchase for any reason (contractor issues, fixtures are too big, colors are wrong, etc). We can extend it to 15 extra days since the credit card numbers are deleted from the system past the 45 days of purchase. We recommend that you check the entire contents of your package(s) immediately upon receipt and try to install within the 30 days, rather than months down the line to avoid this common issue. There are other outlets you may ...

0 0 View More

All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Westside cannot process returns that do not have RMA numbers or are incomplete. Incomplete and unauthorized returns will be refused and returned to the sender. Be sure to clearly mark your RMA number on a seperate piece of paper outside of the shipping box.(PLEASE DO NOT WRITE ON THE ACTUAL PRODUCT BOX!)

0 0

Yes, depending on the situation, a customer service representative may issue Store Credit toward future purchases.

0 0

There is a standard restocking fee of 15% on all returns. The 15% restocking fee applies to all stocking items. In regards to special orders, restocking fees can be signifigantly higher. Please consult with one of our customer service agents in regards to special orders.

0 0

We do not exchange returned items for different items. We will replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund your original purchase after we receive your returned product.

0 0