Westside Wholesale Frequently Asked Questions

Category » General Ordering Questions

There were 40 articles found in this category:

1. How Long Does It Take To Receive a Shipment?
   Our warehouse is located in Los Angeles, California. In-Stock orders normally leave our warehouse in 1-2 business days. After the 1-2 day processing time; orders shipped via UPS ground shipping should be received as shown below. *EXCLUDES WEEKENDS A UPS Tracking Number will be emailed to you on ...
2. I never received a confirmation?
   All orders receive both an email confirmation of the order and a separate email with tracking. Please check your junk/spam folder to receive your emails and add them to the safe email list on your email program. If you still have not received an email confirmation, then the order may have not be ...
3. Does Westside Offer Large Quantity Pricing?
   For large quantity bulk orders of 100 units and up, you may email our sales department at sales@westsidewholesale.com or call us at 1-877-939-7979 for further information.
4. Do you offer discounts or quantity breaks?
   All of our prices are already dramatically reduced at wholesale cost. We do not offer quantity price breaks at this time.
5. Is WestsideWholesale.com a Secure Website To Place An Order?
   Every online order at Westside Wholesale is 100% Secure. We use the latest e-commerce technology available: VeriSign as our SSL (Secure Socket Layer) digital certificate provider, a leader in online certificate protection. All personal information entered during the checkout process, including ...
6. Does Westside Wholesale sell parts?
   We only carry whole units and not parts to the unit for the majority of our products. For more information regarding replacement parts, please contact the manufacturer directly.
7. Does Westside Wholesale Ship Internationally?
   No, we only ship within the continental United States.
8. Does Westside Wholesale Ship to Puerto Rico?
   No, at this time we do not ship orders to Puerto Rico.
9. Does Free Ground Shipping Apply to Alaska and Hawaii?
   Free ground shipping is NOT available to Hawaii or Alaska. Please contact customer service for rates regarding shipments to these destinations. In the event that you place an online order that qualifies for free shipping to one of these destinations, you will be informed of the rate for shipping ...
10. Does Westside Wholesale Ship to Canada?
    No, at this time we do not ship orders to Canada.
11. What Happens When an Item is Out of Stock or Back Ordered?
    If Westside runs out of an item, your order will immediately be placed on Back Order. Although we make every effort to maintain a large inventory for immediate shipping, occasionally unexpected demand may deplete an items in-stock status and put that item on backorder. Sometimes, a demand for a ...
12. How Can I Contact Westside Wholesale?
    Available Monday-Friday: 8:00am - 4:30pm PST. (Excluding National Holidays) Customer Service Phone Toll-Free Number: 1-877-939-7979 Fax Number: 1-323-980-1074 You Can Also Email Us At: Sales@westsidewholesale.com Write To Us at: WestsideWholesale.com 7122 Beverly Blvd Suite: A Los Angeles, C ...
13. I've received the wrong item - what do I do next?
    First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation. If you're certain we sent the wrong item, please give us a call within 7 business days at 877-939-7979 Monday - Friday from 8am to 4:30pm (PST). We will issue yo ...
14. What Happens When I Receive A Damaged Item?
    If your package arrives damaged, please keep all materials and contact our customer service immediately at 1-877-939-7979. Damaged items should be reported to us within 48 hours of receipt of your package. You can call us at 1-877-939-7979 and have your invoice ready for reference if possible. ...
15. Can I add, change ,or remove items from my order after it has been submitted?
    No. Once an order is submitted it cannot be modified. Your order is sent to our warehouse for processing as quickly as possible to ensure prompt delivery. Once the order has transmitted to our warehouse, it's impossible to stop the shipment.Please review your order before checking out on-line. I ...
16. What is the Price Match Policy?
    If you have found a lower price (including shipping and handling) on an identically branded product, Westside Wholesale will not only match that total price, we will give you 10% of the difference. To price match simply email the information to sales@westsidewholesale.com or call our toll-free n ...
17. Does Westside Offer a Paper Catalog?
    No. Due to our constantly growing list of products our online catalog at http://www.westsidewholesale.com/ is currently our only catalog.
18. Does Westside Wholesale Save Credit Card Information?
    No. Westside does not save any credit of its customers credit card details.
19. Same Day Shipping
    Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 2PM PST. Due to factors beyond our control, Same Day Shipping does not apply to all orders. If an item(s) in an order is not "In Stock", the entire or part of the order may be held un ...
20. I am Experiencing Trouble with my Shopping Cart. What Can I Do?
    Shopping cart problems usually occur for one or more of the following reasons: 1. Cookies are not enabled, or your browser is configured to block westsidewholesale.com cookies. NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that westsidewholesale.com ...