Westside Wholesale Frequently Asked Questions

Category » Purchasing Information

There were 16 articles found in this category:

1. Why was my credit card declined?
   To prevent fraud, Credit Card transactions are a 2 part process: First, your credit card issuer "authorizes" the transaction, verifying that the funds are available, and placing a temporary hold on them. AVS (Address Verification System) also checks the address & zip code information you provide ...
2. I Never Received an Order Confirmation?
   All orders should receive both an email confirmation of the order and a separate email with tracking information. Please check your junk/spam folder to see if they were placed there if so add them to the safe email list on your email program. If you still have not received an email confirmation, ...
3. What Happens When an Item is Out of Stock or Back Ordered?
   If Westside runs out of an item, your order will immediately be placed on "Backorder" and not available for Same Day Shipping. Although we make every effort to maintain a large inventory for immediate shipping, occasionally unexpected demand may deplete an items in-stock status and put that item ...
4. Can I add, change ,or remove items from my order after it has been submitted?
   Once an order is submitted it can't be modified, however if the order has not yet been shipped our customer service department may replace your order with a new order including the changes needed. Please contact us at 1-877-998-WEST (9378) for assistance with replacing an order. Once the order ...
5. I am Experiencing Trouble with my Shopping Cart. What Can I Do?
   Shopping cart problems usually occur for one or more of the following reasons: 1. Cookies are not enabled, or your browser is configured to block westsidewholesale.com cookies. NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that westsidewholesale.com ...
6. What Should I Do if I Made a Mistake Placing an Order?
   Call Westside customer service at 1-877-998-WEST (9378) . We will attempt to void the order for you as long as it has not yet begun the shipping process.
7. I didn't See an Order Confirmation Page. Was my Order Submitted Successfully?
   If you didn't see an order confirmation page even though you clicked the last submit button, our server may have still received your order. This happens when communication back to your PC is interrupted following your order submission. If you do not receive an email confirmation, you may wish to ...
8. What Should I Do if an Item is Missing from my Order?
   Occasionally items will be shipped separately to allow the order to be received by the customer more promptly, there is no additional charge to the customer for separate shipments. If you believe that an item is missing from your order through error please call our customer service toll free at ...
9. My billing is different from my shipping. Will I be charged sales tax if shipped within California?
   If you live outside California and the item is shipped outside of California, we don't charge sales tax. However, if billing is outside of California and the items are being shipped within California, you will be charged sales tax at the rate of 9.75% of the merchandise total.
10. What States Require are to Pay Sales Tax for Westside Orders?
    Only orders shipped within California will be charged sales tax of 9.75%.
11. I wish to cancel an order. How do I go about doing so?
    Westside Wholesale handles all orders using a fully automated fulfillment management system. Therefore, once an order is processed, the order is immediately sent for fulfillment and cannot be cancelled. To cancel an order after it is processed, you must wait until the shipment arrives and treat ...
12. Will Westside Consider Carrying Items that I Recommend?
    Westside Wholesale is constantly expanding its product catalog. If you feel that there is a product that we should carry please feel free to contact our sales department via email: sales@westsidewholesale.com and give of some information on the product(s) of interest.
13. Site Errors
    If a situation occurs due to a site error Westside will attempt to alleviate the situation. Errors will be corrected when and where discovered by Westside. Westside reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discover ...
14. Does Westside Sell or Release my Personal Information?
    Westside respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
15. Does Westside Wholesale Save Credit Card Information?
    No, for security purposes Westside Wholesale does not save any credit of its customers credit card details.
16. Will Westside Wholesale Take a PO Number?
    Will Westside Wholesale take a PO number? Westside Wholesale at this time only accepts orders via credit card or Debit cards. We can add your PO number to the invoice but the order will still need to be purchased via a valid credit card.