Westside Wholesale Frequently Asked Questions

Category » Shipping Information

There were 15 articles found in this category:

1. I shipped to the wrong address. How do I correct this?
   If an order was made with an incorrect shipping address and has not yet been shipped, please call customer service immediately to make the necessary corrections. If an order has already been shipped it may be possible to correct the shipping address. UPS now can correct this information via a de ...
2. What Happens When I Receive A Damaged Item?
   If your package arrives damaged, please keep all materials and contact our customer service department immediately at 1-877-998-WEST (9378) . Damaged items should be reported to us within 72 hours of receipt of your package. Please be sure to check the entire contents of your order to make sur ...
3. I've received the wrong item - what do I do next?
   First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation and the packing slip enclosed with your shipment. If you're certain we sent the wrong item, please give us a call within 7 business days at 1-877-998-WEST (9378) ...
4. Why was a UPS InfoNotice Left on My Door?
   A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup. UPS will attempt 3 deliveries after which the item will be returned to Westside Wholesale. If the package ...
5. How do I Get the UPS Tracking Number for My Order?
   The tracking number will be e-mailed once the order ships. Alternatively, you can check your order status online or call our customer service at 1-877-998-WEST(9378) to obtain your tracking number.
6. How Do I Contact UPS?
   UPS Phone Number: 1-800-PICK-UPS (1-800-742-5877) UPS Website: http://www.ups.com/
7. Will UPS Make Multiple Attempts if I am Not Home?
   Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.
8. How Do I Check the Status of my Order?
   Westside will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page in "your Account" for live updates.
9. Why Didn't UPS Leave My Package?
   It is solely up to your UPS driver to either leave the package or require a signature. Most packages that total a certain dollar amount of value are insured and must be signed for. Prior to ordering, please try to make arrangements to ship to a location where you will able to sign for the packag ...
10. Redirect shipments and or change address for deliveries in route.
    Redirect shipments and or change address for deliveries in route. In the event you require the package to be redirected to a different address there will be an $11.00 charge from UPS per package that needs to be redirected. Please contact Customer Service for this service.
11. Signature requirements for UPS.
    Signature requirements for UPS. Any package over $150.00 will be sent with a signature required from UPS. Please allow for someone to be available to sign for the package. In the event you require the package to be redirected to a different address there will be an $11.00 charge from UPS per pa ...
12. Redirect shipments and or change address for deliveries in route.
    Redirect shipments and or change address for deliveries in route. In the event you require the package to be redirected to a different address there will be an $11.00 charge per package that needs to be redirected (If Possible). Please contact Customer Service for this service.
13. What Does Free Ground Shipping Mean?
    Free Shipping Details 1)Free Shipping On Orders Over $149: Westside Wholesale is pleased to reward its customers with FREE GROUND SHIPPING for all orders over $149*. We hope this sitewide promotion will encourage you to browse through our ever growing variety of products and see how we can f ...
14. What Does Same Day Shipping Mean?
    Same Day Shipping Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 4:00 PM PST.For Orders that require Freight or LTL Delivery (usually on orders with bulk quantities), "Same Day Shipping" will be offered for order s placed before ...
15. How Long Does It Take To Receive a Shipment?
    Nationwide Transit Times Our Distribution Center is located in Los Angeles, California. Shipments normally leave our Distribution Center the Same Day on orders placed before 4:00pm PST. Once the order is shipped out, the transit time of the shipping method selected will decide when the shipmen ...