Westside Wholesale Frequently Asked Questions

Category » Returns

There were 13 articles found in this category:

1. Important Information Regarding Panasonic Returns
   Due to Panasonic units being sent back in error of ordering, change of mind, or simply because the units are too big; there still remains a 15% restocking fee regardless of exchange. This covers all charges with the items having to be sent back to the manufacturer to be repackaged and all the s ...
2. May I Exchange My Return?
   We do not exchange returned items for different items. We will replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we'll refund y ...
3. What happens if I refuse a package?
   Westside Wholesale will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization. The refused package fee is equal to the amount of the shipping charges for the order and the carrier's charges for returning the refused package(s). These o ...
4. How Long Does it Take to Credit My Return?
   It takes us approximately 5 to 10 business days to process a credit back to your credit card. Depending on your individual banking institution, it could take up to 30 days for the credit to appear on your statement.You may always call the credit department at Westside for a status on your return ...
5. My order qualified for free shipping. Will I be charged with a restocking fee?
   Yes. A 15 % restocking fee applies to all orders returned back for a refund that qualified for free shipping.
6. Credit Card Fraud & Chargebacks
   Westside Wholesale does not tolerate credit card fraud. No expense will be spared and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, r ...
7. What is Westside Wholesale's Return Policy?
   Merchandise may be returned within 30 days of the original invoice date for a refund or replacement. All returns require an RMA (Return Merchandise Authorization) number, given by a customer service agent. Products returned without an authorized RMA number written clearly on the outside of the ...
8. Does Westside Wholesale Offer Store Credit?
   No. Credit applied is always charged back to your credit card. We do not offer in-store credit.
9. UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happens Now?
   Contact customer service informing them of the situation. Once we receive the package we'll credit the original credit card, Minus shipping costs. A replacement order can then be placed.
10. Is there a Restocking Fee on Returned Items?
    There is a standard restocking fee of 15% on all returns. The 15% restocking fee applies to all stocking items. In regards to special orders, restocking fees can be signifigantly higher. Please consult with one of our customer service agents in regards to special orders.
11. What Should I Include with My Return?
    All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Westside cannot process returns that do not have RMA numbers or are incomplete. Incomplete and unauthorized returns will be refused and returned to the sender. Be sure to clearly ...
12. What is the Address for Returns to Westside Wholesale?
    After Contacting Customer Service and Receiving an RMA Number, Send Your Return to: ATTN: RETURNS DEPARTMENT 5670 Rickenbacker Rd. Bell, CA 90201 RMA# (Write Your RMA Number Here)
13. Do I need an RMA (Return Material Authorization) Number?
    Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-877-939-7979. Westside Wholesale will not accept returns without prior authorization and an RMA number. Once ...