Do I need an RMA (Return Material Authorization) Number?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-877-939-7979...
- What is the Address for Returns to Westside Wholesale?
After Contacting Customer Service and Receiving an RMA Number, Send Your Return to: ATTN: RETURNS DEPARTMENT 5670 Rickenbacker Rd. Bell, CA 90201 RMA# (Write Your RMA Number Here)
- May I Exchange My Return?
We do not exchange returned items for different items. We will replace an RMA'd item with an identical replacement item of the same make and model. If the return policy period has not yet expired, you...
- How Long Does it Take to Credit My Return?
It takes us approximately 5 to 10 business days to process a credit back to your credit card. Depending on your individual banking institution, it could take up to 30 days for the credit to appear on ...
- What Should I Include with My Return?
...) must be returned with your item in New Conditon. Westside cannot process returns that do not have RMA numbers or are incomplete. Incomplete and unauthorized returns will be refused and returned to t...
- Is there a Restocking Fee on Returned Items?
There is a standard restocking fee of 15% on all returns. The 15% restocking fee applies to all stocking items. In regards to special orders, restocking fees can be signifigantly higher. Please consul...
- UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happens Now?
Contact customer service informing them of the situation. Once we receive the package we'll credit the original credit card, Minus shipping costs. A replacement order can then be placed.
- Does Westside Wholesale Offer Store Credit?
No. Credit applied is always charged back to your credit card. We do not offer in-store credit.
- What is Westside Wholesale's Return Policy?
...ned within 30 days of the original invoice date for a refund or replacement. All returns require an RMA (Return Merchandise Authorization) number, given by a customer service agent. Products returned ...
- Credit Card Fraud & Chargebacks
Westside Wholesale does not tolerate
credit card fraud. No expense will be spared and all fraud, without exception,
will be prosecuted to the full extent of the law. In addition, we will pursue...
- My order qualified for free shipping. Will I be charged with a restocking fee?
Yes. A 15 % restocking fee applies to all orders returned back for a refund that qualified for free shipping.
- What happens if I refuse a package?
Westside Wholesale will charge a refused package
fee for any order that is refused when delivery is attempted without
prior authorization. The refused package fee is
equal to the amount of the shi...
- Important Information Regarding Panasonic Returns
Due to Panasonic units being sent back in error of ordering, change of mind, or simply because the units are too big; there
still remains a 15% restocking fee regardless of exchange. This covers...
- Can I use Different Brands of Recessed Light Housings and Trims Together?
Westside recommends that you only use the manufacture recommend trims, designed specifically for the housing.
- What is an IC Housing?
IC stands for "Insulation Contact", and should be used in ceilings where the recessed light housing would be in direct contact with insulation material. If your home has insulated ceilings you should ...
- What is a Non-IC Recessed Light Housing?
Non-IC light housings are for use in areas where they do Not make direct contact with ceiling insulation. If your application requires the housing making direct contact with insulation, purchase housi...
- Do Recessed Light Housings Come with Trim Rings?
No. The majority of recessed light housings do Not come with a trim ring, requiring it to be purchased separately. Choose a trim ring that is stated to be compatible with the specific housing you have...
- What is an Air-Tight Housing?
An "Air-Tight" or "Air-Tite" housing is sealed to stop air from escaping through the recessed housing cut-out into the ceiling or attic. Many states currently require the use of Air-Tight housings ...
- What is a New-Construction Recessed Housing?
A "New-Construction" Housing is meant to be used when there is open access to ceiling joists. A New-Construction housing has hangers bars that allow the recessed housing to be mounted directly to th...
- What is a Remodel Recessed Housing?
A Remodel Light Housing is meant to be used in existing home with no access to the ceiling joists. Remodel housings attach to the ceiling drywall with clips, so these housings cannot be used in open ...