Westside Wholesale Frequently Asked Questions

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There were 51 articles found for your query:  (Page 1 of 3)      Prev | 1 | 2 | 3 | Next

  1. UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happens Now?UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happens Now?
    Contact customer service informing them of the situation. Once we receive the package we'll credit the original credit card, Minus shipping costs. A replacement order can then be placed.
  2. What is Westside Wholesale's Return Policy?What is Westside Wholesale's Return Policy?
    ... shipping box will be refused. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding defective products. All returned merchan...
  3. Credit Card Fraud & ChargebacksCredit Card Fraud & Chargebacks
    ...handise with proof of shipment to Westside Wholesale before attempting a chargeback.. Please contact Customer Service at 877-939-7979 during normal business hours (8am-4:30pm PST Monday- Frida...
  4. What Happens When an Item is Out of Stock or Back Ordered?What Happens When an Item is Out of Stock or Back Ordered?
    ...der may be canceled after it has shipped.For more information regarding a back ordered item, please contact customer service at 1-877-939-7979.
  5. Why was a UPS InfoNotice Left on My Door?Why was a UPS InfoNotice Left on My Door?
    ...ll be returned to Westside Wholesale. If the package is returned to Westside it is advised that you contact customer service at 1-877-939-7979 and inform them of the situation.
  6. How Long Does It Take To Receive a Shipment?How Long Does It Take To Receive a Shipment?
    ...We will provide to you accurate lead times and updates should any lead time estimate change. Please contact customer service for details on you package.
  7. What Happens When I Receive A Damaged Item?What Happens When I Receive A Damaged Item?
    ...ge arrives damaged, please keep all materials and contact our customer service immediately at 1-877-...rence if possible. You may also email us at sales@westsidewholesale.com for assistance. We will do...
  8. How Can I Contact Westside Wholesale?How Can I Contact Westside Wholesale?
    ...hone Toll-Free Number: 1-877-939-7979 Fax Number: 1-323-980-1074 You Can Also Email Us At: Sales@westsidewholesale.com Write To Us at: WestsideWholesale.com 7122 Beverly Blvd Suite: A Los Angel...
  9. Does Westside Wholesale sell parts?Does Westside Wholesale sell parts?
    ...the unit for the majority of our products. For more information regarding replacement parts, please contact the manufacturer directly.
  10. Do You Have the Replacement Model for My Old Smoke Alarm?Do You Have the Replacement Model for My Old Smoke Alarm?
    Westside recommends that you contact the manufacturer of your current smoke alarm to obtain the most accurate information on which replacement model to purchase from our website. BRK and First Al...
  11. Heater BTU And Wattage CalculatorHeater BTU And Wattage Calculator
    ...ower conversion factors provided by unitconversion.org For more information, please contact Customer Service at 1-877-939-7979
  12. Air Conditioner BTU CalculatorAir Conditioner BTU Calculator
    ...hen? Yes No Total Btu/hour needed For more information, please contact Customer Service at 1-877-939-7979
  13. Do I need an RMA (Return Material Authorization) Number?Do I need an RMA (Return Material Authorization) Number?
    ... (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-877-939-7979. Westside Wholesale will not accept returns without pr...
  14. What is the Address for Returns to Westside Wholesale?What is the Address for Returns to Westside Wholesale?
    After Contacting Customer Service and Receiving an RMA Number, Send Your Return to: ATTN: RETURNS DEPARTMENT 5670 Rickenbacker Rd. Bell, CA 90201 RMA# (Write Your RMA Number Here)
  15. How Long Does it Take to Credit My Return?How Long Does it Take to Credit My Return?
    It takes us approximately 5 to 10 business days to process a credit back to your credit card. Depending on your individual banking institution, it could take up to 30 days for the credit to appear on ...
  16. What Should I Include with My Return?What Should I Include with My Return?
    All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Westside cannot process returns that do not have RMA numbers or are incomplete. In...
  17. Does Westside Wholesale Offer Store Credit?Does Westside Wholesale Offer Store Credit?
    No. Credit applied is always charged back to your credit card. We do not offer in-store credit.
  18. What happens if I refuse a package?What happens if I refuse a package?
    Westside Wholesale will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization. The refused package fee is equal to the amount of the shi...
  19. Will Westside Consider Carrying Items that I Recommend?Will Westside Consider Carrying Items that I Recommend?
    Product inqueries can be emailed to Westsidewholesales' Product Manager. egolbar@westsidewholesale.com
  20. Site ErrorsSite Errors
    Prices and availability of products are subject to change without notice. Errors will be corrected when and where discovered by Westside. Westside reserves the right to refuse any order, revoke any pu...
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