What is the Price Match Policy? [Article]
If you have found a lower price (including shipping and handling) on an identically branded product, Westside Wholesale will match that total price. To price match simply email the information to
- My billing is different from my shipping. Will I be charged sales tax if shipped... [Article]
If you live outside California and the item is shipped outside of California, we don't charge sales tax. However, if billing is outside of California and the items are being shipped within California,...
- I wish to cancel an order. How do I go about doing so? [Article]
Westside Wholesale handles all orders using a fully automated fulfillment management system. Therefore, once an order is processed, the order is immediately sent for fulfillment and
- What Should I Do if I Made a Mistake Placing an Order? [Article]
...tomer service at 1-877-939-7979. We will void the order for you as long as it has not yet begun the shipping process.
- Can I add, change ,or remove items from my order after it has been submitted? [Article]
Once an order is submitted it can't be modified, however if the order has not yet been shipped our customer service department may replace your order with a new order including&nbs
- What Happens When an Item is Out of Stock or Back Ordered? [Article]
If Westside runs out of an item, your order will immediately be placed on "Backorder" and not available for Same Day Shipping.
- Why Didn't UPS Leave My Package? [Article]
It is solely up to your UPS driver to either leave the package or require a signature. Most packages that total a certain dollar amount of value are insured and must be signed for. Prior to o
- I've received the wrong item - what do I do next? [Article]
First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation and the packing slip enclosed with your shipment. If you're certai...
- What Happens When I Receive A Damaged Item? [Article]
If your package arrives damaged, please keep all materials and contact our customer service department immediately at 1-877-939-7979. Damaged items should be reported to us within 72 hour
- I shipped to the wrong address. How do I correct this? [Article]
If an order was made with an incorrect shipping address and has not yet been shipped, please call customer service immediately to make the necessary corrections. If an order has already b
- What Does Free Ground Shipping Mean? [Article]
Free Shipping Details
1)Free Shipping On Orders Over $149:
Westside Wholesale is pleased to reward its customers with FREE G
- What Does Same Day Shipping Mean? [Article]
Same Day Shipping
Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 4:00 PM PST.Fo
- How Long Does It Take To Receive a Shipment? [Article]
Nationwide Transit Times
Our Distribution Center is located in Los Angeles, California. Shipments normally leave our Distribution Center the Same Day
- Do I need an RMA (Return Material Authorization) Number? [Article]
Yes. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period (30 days). You can obtain an RMA number by contacting customer service at 1-877-939-7979...
- What Should I Include with My Return? [Article]
All original equipment (manuals, cables, documents, packaging, etc.) must be returned with your item in New Conditon. Westside cannot process returns that do not have RMA numbers or are
- What is Westside Wholesale's Return Policy? [Article]
Merchandise may be returned within 30 days of the original invoice date for a refund or replacement. All returns require an
- What happens if I refuse a package? [Article]
Westside Wholesale will charge a refused package
fee for any order that is refused when delivery is attempted without
prior authorization. The refused package fee is
equal to the amount of the sh
- My order qualified for free shipping. Will I be charged with a restocking fee? [Article]
Yes. A 15 % restocking fee applies to all orders returned back for a refund that qualified for free shipping.
- UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happ... [Article]
...ing them of the situation. Once we receive the package we'll credit the original credit card, Minus shipping costs. A replacement order can then be placed
- How do I Get the UPS Tracking Number for My Order? [Article]
The tracking number will be e-mailed once the order ships. Alternatively, you can check your order status online or call our customer service at 1-877-939-7979 to obtain your tracking number.