Do I need an RMA (Return Material Authorization) Number?
...e extended or reissued. Customer should prominently display the RMA number(s) on the outside of the shipping box containing the returned product. If no RMA is visible on the return package; it will be...
- What Should I Include with My Return?
...e refused and returned to the sender. Be sure to clearly mark your RMA number on the outside of the shipping box.
- UPS has Returned My Order to Westside After 3 Missed Delivery Atempts. What Happens Now?
...ing them of the situation. Once we receive the package we'll credit the original credit card, Minus shipping costs. A replacement order can then be placed.
- What is Westside Wholesale's Return Policy?
...ice agent. Products returned without an authorized RMA number written clearly on the outside of the shipping box will be refused. Because many companies offer additional factory coverage, you should c...
- My order qualified for free shipping. Will I be charged with a restocking fee?
Yes. A 15 % restocking fee applies to all orders returned back for a refund that qualified for free shipping.
- What happens if I refuse a package?
...y is attempted without
prior authorization. The refused package fee is
equal to the amount of the shipping charges for the order and the
carrier's charges for returning the refused package(s). Thes...
- Important Information Regarding Panasonic Returns
...all charges with the items having to
be sent back to the manufacturer to be repackaged and all the shipping costs that
were covered when the units were shipped out with your initial order. We apolog...
- What Happens When an Item is Out of Stock or Back Ordered?
...e placed on Back Order. Although
we make every effort to maintain a large inventory for immediate
shipping, occasionally unexpected demand may deplete an items in-stock
status and put that item on ...
- Same Day Shipping
... will leave our warehouse the Same Day! The estimated time of
arrival for an order depends on the shipping method which is selected
during checkout. If Ground shipping is selected on an order that...
- Does Free Ground Shipping Apply to Alaska and Hawaii?
Free ground shipping is NOT available to Hawaii or Alaska.
Please contact customer service for rates regarding shipments to these
destinations. In the event that you place an online order that quali...
- How Long Does It Take To Receive a Shipment?
...ur warehouse in 1-2 business days. After the 1-2 day processing time; orders shipped via UPS ground shipping should be received as shown below. *EXCLUDES WEEKENDS A UPS Tracking Number will be emai...
- What Happens When I Receive A Damaged Item?
...ith the shipper.
If you contact us within
the 48 hour time frame, we will file a claim with the shipping company
and we will rectify the situation for you.
We will send you a
new product in r...
- What is the Price Match Policy?
If you have found a lower price (including shipping and handling) on an identically branded product, Westside Wholesale will not only match that total price, we will give you 10% of the difference. To...
- I've received the wrong item - what do I do next?
...e sent as soon as we receive the original
item. Under no
circumstances will you be reimbursed for shipping an item back
to us using any Next Day, Second Day, or 3 Day shipping service.