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If there is no ground wire in my wallbox, what do I do with the dimmer ground wire?

First, confirm there is no ground wire by asking yourself the following questions: - Is the wallbox metal? If the answer is no, it's plastic, there should be a ground. - Is there a screw in the metal wallbox with a bare copper wire under it? If the answer is yes, attach the dimmer ground wire under the screw as well.If you feel confident that there is no ground wire, then - To meet safety regulations, cap or remove the ground wire or screw and install the unit with a plastic, non-combustible,...

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I would like to change my shipping address, what do I do?

If a mistake has been made in the address or you request an intercept on the package, we will make every reasonable effort to the correct address and deliver the shipment if it is within the same destination country. An additional charge of $14 for this service will be applied. UPS charges to make these changes and is not an extra fee levied from Westside Wholesale. Please make sure to have the correct address for your package before the order ships out to avoid extra fees.

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Will a signature be required for Delivery of my Package.

Any package over $750.00 will be sent with a signature required from UPS. Please allow for someone to be available to sign for the package. In the event you require the package to be redirected to a different address there will be an $14.00 charge from UPS per package that needs to be redirected (If Possible). Please contact Customer Service for this service.

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How do I cancel an order?

Westside Wholesale handles all orders using an automated shipping system. Orders that are in the "Fulfillment" stage are in the process of being shipped and cannot be canceled. To cancel an order after it has been fulfilled, you must wait until the shipment arrives and treat it as a regular return (a 20% restocking fee plus shipping charges will be deducted from the original purchase).   If a customer places an order during normal business hours, the order will be pr...

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How do you handle Freight Shipments?

For the purchase of many of our products and/or on orders that contain bulk quantities, our Shipping Department may choose to use the most appropriate Freight or LTL shipping carrier. Please understand that this is to make sure that the customer’s shipment gets delivered safely. In turn, a customer service agent will attempt to contact you by phone and/or email to collect data necessary to arrange a freight delivery. The customer will be contacted by the freight company to schedule an appropr...

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What countries do you ship to?

We ship to the mainland 48 Continental US States, Puerto Rico, Canada, and Mexico.

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What is your Return Policy?

Westside Wholesale customers have up to 30 days after receiving their shipment to return an item (Special order items as well as items that state "No Returns" on the product page are non-returnable). Although it is possible a 20% restocking fee will be applied & shipping charges not refunded.   Returns are processed in the order in which they are received (Please label accordingly with your Return Merchandise Authorization number to expedite this process) and all...

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What is your Sales Policy?

• Prices and availability of products and services are subject to change without notice.   • Promotional Pricing is only valid when advertised. When a Sale Ends the Discounted Price is No Longer - Valid.   • Coupons Cannot Be Combined; a Maximum of One Coupon or Discount May be Applied Per Order.   • Coupons Cannot Be Used After their Expiration Date.   • Coupons that Specify a Limited Number of Uses Will Not be A...

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What are your office hours?

Office Hours:   • Monday - Friday 5am-5pm (PST) • Saturday  Sunday 10am-2pm (PST)   Customer Service: 1-877-998-9378   Alternate Phone Number: 1-702-577-2088    * Quotes Department (Excluding National Holidays)   Email: sales@westsidewholesale.com

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Where are you located?

Westside Wholesale, Inc. has served over 1 million customers Nationwide over the past 20 years. In its ongoing expansion, Westside Wholesale has been providing Knowledgeable & Quality Service to Contractors, Development Firms, Management Companies, Designers, Engineers, Architects, & Tradesman such as Electricians, Plumbers, HVAC Installers, Pool Installers, Landscapers, & Security Professionals. With an Extremely High Rate of Accuracy, Fast Shipping, & Unbeatable Pricing, ...

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Still need help?

Sales & Customer Service:

Toll Free: 1-877-998-WEST (9378)

Email: sales@westsidewholesale.com

Shipping Policies: