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Sales & Customer Service:
Toll Free: 1-877-998-WEST (9378)
Email: sales@westsidewholesale.com
Shipping Policies:
Most Popular Questions
Show all answersHow Long Does It Take To Receive a Shipment?
Nationwide Transit Times
Shipments normally leave our Distribution Centers the Same Day on orders placed before 2:00pm PST. Once the order is shipped out, the transit time of the shipping method selected will decide when the shipment will be delivered. Shipments using UPS Ground are normally received as shown below. Expedited shipping via UPS Next Day Air, Next Day Air Saver, 2nd Day Air, and 3-Day Air Select will be delivered accordingly. A UPS Tracking Number will be emailed to...
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How Can I Contact Westside Wholesale?
Sales & Customer Service
Office Hours: Mon-Fri 9am-6pm PST
Phone502-268-1180
Email: sales@westsidewholesale.com
For Merchandise Returns, please contact us for an RMA number to identify your package.
Returns at Westside Wholesale
RMA# (write your RMA# here)
Please send your returned item to:
7765 National Turnpike Suite 140
Louisville, KY 40214
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What Does Same Day Shipping Mean?
Same Day Shipping
Westside Wholesale is proud to offer "SAME DAY SHIPPING" as a standard for its customers who place orders before 2:00 PM PST.For Orders that require Freight or LTL Delivery (usually on orders with bulk quantities), "Same Day Shipping" will be offered for orders placed before 2:00 PM PST. Orders that are over $299 and applicable for "Same Day Shipping", will still leave our warehouse the Same Day with Free Ground Shipping!
Please refer...
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In 1985, Westside Wholesale, Inc. opened its doors to the city of Los Angeles. Over the course of a few years, the company established itself as a legitimate Electrical Wholesale Distributor, focusing on serving electrical contractors. Westside Wholesale's reputation for product availability, knowledgeable service, & great pricing became highly recognized, attributing to the company's steady growth & success. As the company developed, Westside Wholesale gained the loyalty of customers...
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What Does Free Ground Shipping Mean?
Free Shipping Details
1)Free Shipping On Orders Over $299:
Westside Wholesale is pleased to reward its customers with FREE GROUND SHIPPING for all orders over $299*. We hope this sitewide promotion will encourage you to browse through our ever growing variety of products and see how we can further meet your needs. Please keep in mind that the customer may be responsible for paying the actual shipping cost of returned orders which received the free shipping promotion.
2)Free Shipp...
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Show all answersWhat Happens When I Receive A Damaged Item?
If your package arrives damaged, please keep all materials and contact our customer service department immediately at 1-877-998-WEST (9378) . Damaged items should be reported to us within 72 hours of receipt of your package. Please be sure to check the entire contents of your order to make sure the order does not have any additional damaged items. You can call us at 1-877-998-West (9378) and have your invoice ready for reference. You may also email us at sales@westsidewholesale.com for...
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I've received the wrong item - what do I do next?
First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation and the packing slip enclosed with your shipment. If you're certain we sent the wrong item, please give us a call within 7 business days at 1-877-998-WEST (9378) Monday - Friday from 5am to 5pm (PST). We will issue you a UPS shipping label and a replacement item will be sent.
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What is National Electric Code (NEC) ?
National Electric Code (NEC)A nationally accepted electrical installation code to reduce the risk of fire, developed by the National Fire Protection Association.
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What is the difference between line voltage and low voltage?
What
is the difference between line voltage and low voltage?
Line voltage in the United
States is 120 volts. It is the voltage that
is supplied to your
home or office. Low voltage is less than the supplied voltage. Some lamps, like
MR16 lamps, run on low voltage. Getting low voltage to lamps
requires that the supplied electricity (at 120 V) passes through a transformer
to reduce
it prior to operating the lamp.
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Can I use Bundle Discounts for Bulk Orders?
Yes, using Bundle Discounts on bulk orders is absolutely recommended! Our wholesale pricing allows our customers to save on bulk purchases easily without any hassle. With the Bundle Discounts Program, order qualifying items in the bulk quantities you desire and receive the same savings! Special pricing is available for very large / resale orders.
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What is your policy on Pre-Orders & Direct Shipments?
Westside Wholesale maintains a healthy inventory of the majority of its products. The website’s stock status that is indicated and updated on a continuous basis is approx. 95% accurate. However, there may be times that the quantity that a customer requests is unavailable at our distribution center. The website may indicate this in the shopping cart below the item, but will still allow the purchase of the desired quantity.
Normally, Pre-Ordered items will ship from our distributio...
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