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What Happens When I Receive A Damaged Item?

If your package arrives damaged, please keep all materials and contact our customer service department immediately at 1-877-998-WEST (9378) . Damaged items should be reported to us within 72 hours of receipt of your package.  Please be sure to check the entire contents of your order to make sure the order does not have any additional damaged items. You can call us at 1-877-998-West (9378) and have your invoice ready for reference. You may also email us at sales@westsidewholesale.com for...

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I've received the wrong item - what do I do next?

First, we respectfully ask that you double check to make sure that you didn't get what you ordered. Look over your order confirmation and the packing slip enclosed with your shipment. If you're certain we sent the wrong item, please give us a call within 7 business days at 1-877-998-WEST (9378) Monday - Friday from 5am to 5pm (PST). We will issue you a UPS shipping label and a replacement item will be sent.

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What is National Electric Code (NEC) ?

National Electric Code (NEC)A nationally accepted electrical installation code to reduce the risk of fire, developed by the National Fire Protection Association.

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What is the difference between line voltage and low voltage?

What is the difference between line voltage and low voltage? Line voltage in the United States is 120 volts. It is the voltage that is supplied to your home or office. Low voltage is less than the supplied voltage. Some lamps, like MR16 lamps, run on low voltage. Getting low voltage to lamps requires that the supplied electricity (at 120 V) passes through a transformer to reduce it prior to operating the lamp.

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Can I use Bundle Discounts for Bulk Orders?

Yes, using Bundle Discounts on bulk orders is absolutely recommended! Our wholesale pricing allows our customers to save on bulk purchases easily without any hassle. With the Bundle Discounts Program, order qualifying items in the bulk quantities you desire and receive the same savings! Special pricing is available for very large / resale orders.

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What is your policy on Pre-Orders & Direct Shipments?

Westside Wholesale maintains a healthy inventory of the majority of its products. The website’s stock status that is indicated and updated on a continuous basis is approx. 95% accurate. However, there may be times that the quantity that a customer requests is unavailable at our distribution center. The website may indicate this in the shopping cart below the item, but will still allow the purchase of the desired quantity. Normally, Pre-Ordered items will ship from our distributio...

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Still need help?

Sales & Customer Service:

Toll Free: 1-877-998-WEST (9378)

Email: sales@westsidewholesale.com

Shipping Policies: